Public Complaint Statistics Through Twitter @hubkominfojtg November 2016

Thu, 22/12/2016 - 14:26 -- kominfojtg-2

SEMARANG – Department of Transportation, Communication and Information (Dinhubkominfo) Central Java Province has the official twitter account since August 2014 that functioned as a means of providing information to the public, means of liaison between the community and Dinhubkominfo Central Java Prov.

In the month November 2016 the total proposals, inquiries and complaints received by Dinhubkominfo Central Java Prov. as many as eight public complaints. This number decreased when compared to the previous month in October 2016 which was only 25 public complaints. Total 8 complaints from the community that are under the authority of the Central Java Provincial Dinhubkominfo only a 5 complaints, while three other complaint is the authority of other agencies. This proves that the enthusiasm of the people of Central Java province to the official twitter account owned Dinhubkominfo Central Java Province is increasing, so it beyond the fields of transportation, communication and informatics was asked to @hubkominfojtg twitter account.

Comparable to an increase in the number of public complaints received, the number of interactions with community increased to a range of numbers 67,500 interactions, number of complaints from the public received it had forwarded to the field authorized in accordance with prihal complaints submitted by the public, and was answered by the related fields , The number of public complaints via twitter from January 2016 to November 2016 reached 362 complaints.

From the responses received, which is a retweet, favorite, also owned by the followers increasing Dinhubkominfo Prov. Java, which until today, Monday (18/12) reached 4,987 followers. This proves that the public using social media requires information that is easily accessible via smartphone owned.

As for the proposals, inquiries, complaints from the public received youraccount twitter @hubkominfojtg also tends to increase over time. Besides coming directly from the public, proposals and complaints also came from people with twitter governor of Central Java, Ganjar Pranowo (@ganjarpranowo). This proves that through social media can be a bridge between government and society, especially in Central Java.

(Media Center Jateng/dv)